Being REMARKABLEby Bob Shaff I March 20, 2014
“So, why didn’t I learn this earlier in my career?” That’s the thought that went through my mind when, late…read more
This is the section where I will post news on recent development in the customer service and employee engagement world. We can all learn from the experiences (both good and bad) of other companies, so check back here frequently to keep up-to-date on those experiences.
I’ll also post short reviews of books and articles I have read that, hopefully, will be a good way for you to find ideas and information that will be of value to you and your organization.