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Free Downloads

These are links that go to free PDF’s for reading or downloading!

 

14 Actions to Build Customer Loyalty

Belonging

Carlos Garcia and his Cobb Salad

Character Counts with Customers

Focus on Customers

Personal Signatures – Captain Denny Flanagan

Pop the Question

Quotes to Live and Work By

Remarkable Experiences

Server Moments of Truth

Trust and a Common Point of Interest

Words Matter

 

  • Home
  • Services
    • Employee Training
    • Focus Groups
    • Keynote Speaking
    • Customer Surveys
    • Discussion Groups
  • Resources
    • Free Downloads
    • Book Recommendations
  • Testimonials
  • Blog/News
  • Video
  • Connect with Bob
    • About Bob
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